- By placing an order with us either online or by phone, you indicate that you have read and agree to the following return policies. Returns must meet ALL the criteria that are set forth below. We cannot accept returns for customized items. We, in our sole and absolute discretion, shall be the sole determiner of whether a product is in fact non-conforming, defective or a customized item.
- Â You have 30 calendar days from the date your shipment was delivered to get a valid return merchandise authorization (RMA) number and return Products to us. If the item is returned during this timeframe, we will exchange it or offer a refund based upon the original payment method. For products verified to be defective or non-conforming, we will supply a prepaid shipping label along with an RMA number.
- Products should be returned unused and in the original condition they were received. This includes all accessories, manuals, manufacturer’s crate/boxes, packing materials, etc. Returns received that have been used or with missing components or modifications will be refused and returned to you at your cost and without credit approval. You will be responsible to ensure adequate packaging on all return shipments. If the shipment is damaged in transit to Lab and Cultivation Supply, you will be responsible for the loss of any non-defective items.
- For non-defective returned Products, a 15% restocking fee will apply, and you will be responsible for the cost of the initial shipment and return shipment and cost of any missing or damaged components or manuals. For products verified to be defective, we will be responsible for your return shipment and the shipment of replacement items.
For more information or to make a return, please e-mail contact@labandcult.com or call (520) 277-7770.
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